All Directions
Privacy Policy
How we collect, use and protect personal information when you use our website, contact us, or engage with our day centre services.
Who we are
All Directions is a charity day centre supporting adults with disabilities. This Privacy Policy explains how we handle personal data in line with UK data protection law (including the UK GDPR and the Data Protection Act 2018).
Privacy information
Key points about what we collect, why we collect it, and your rights.
What personal data do we collect?
Depending on how you interact with us, we may collect contact details (such as name, email address, phone number), enquiry details, and any information you choose to share with us. If you make a donation, payment processing is handled by our payment provider and we receive confirmation details needed for our records.
Why do we use your information?
We use personal data to respond to enquiries, provide and improve our services, manage referrals and safeguarding where relevant, process donations, meet legal and regulatory obligations, and keep appropriate records for charity administration.
What is our lawful basis for processing?
We process personal data where it is necessary for our legitimate interests (such as responding to enquiries and running our charity), to perform a contract or take steps at your request, to comply with legal obligations, and where applicable with your consent (for example, certain communications).
Do we use cookies and analytics?
Our website may use essential cookies to function and may use analytics cookies to understand how the site is used. Where required, you will be able to manage cookie preferences through your browser settings and/or any cookie notice on the site.
Who do we share data with?
We only share personal data when necessary—for example with service providers who help us run our website and systems, professional advisers, or relevant authorities where required by law. We do not sell personal data.
How long do we keep personal data?
We keep personal data only for as long as needed for the purposes it was collected, and in line with legal, regulatory, and charity record-keeping requirements. Retention periods vary depending on the type of information.
Your rights
Your choices and rights under UK GDPR
You have rights over your personal data. If you would like to make a request, please contact us and we will respond in line with legal timeframes.
Access, correction and deletion
You can ask for a copy of the personal data we hold about you, request corrections, and in some cases request deletion.
Objection, restriction and portability
You can object to certain processing, ask us to restrict processing in some circumstances, and request portability where it applies.